IVR
Maximise Staff Productivity
Serving as a bridge between people and computer databases, Interactive Voice Response (IVR) systems connect telephone users with the information they need, from anywhere, at any time. IVR solutions maximise staff productivity, freeing up agent's time by enabling customers to serve themselves through the use of voice menus and touch-tone responses.
IVR systems have existed for over a decade - supporting the spectrum of businesses from airlines to banks - yet today they have grown into competitive and sophisticated tools designed to streamline business operations and increase customer satisfaction.
Rapid Adoption of IVR
The rapid adoption of speech solutions in the IVR industry is currently driven by technological improvements in speech algorithms, natural language processing, vocabulary management and language modelling, as well the Internet, which provides an open and feature-rich foundation for the creation and delivery of IVR solutions via Internet technology
Your IVR system acts as the front door to your company, the first point of contact between you and your customer, so it has to be designed with your customers in mind. 3D Networks suite of Customer Contact Centre solutions provide IVR solutions that are completely integrated with your existing communication channels. Whether your company is looking to implement a self or assisted service to your customers, via voice, e-mail or Web channels, we have a response engine to meet your customer's needs.
Please note our solutions and services vary from country to country. We request you to check with your local 3D Networks office for solutions and services availability.
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