Support Services
- Moves, Adds and Changes (Voice and Data)
- Quotations for products and services
- New equipment orders
- Basic system and software upgrades
- Requests for assistance and programming of system features
International Management and Resource Centre – 24x7 NOC
The very core of 3D Networks Managed Services is the state-of the-art International Management and Resource Centre – the IMaRC. The IMaRC houses a 24x7 Network Operations Centre (NOC) that facilitates round-the-clock monitoring and delivery of services.
The IMaRC provides a comprehensive remote management solution for multi-vendor, multi-technology environment ensuring high uptime. Together with a team which comprises some of the industry's best cross platform experts and the deployment of the latest management software and hardware, we monitor and analyse all aspects of your IT and security infrastructure including servers, network devices, servers, security devices, databases and website.
Global Point of Presence
3D Networks is uniquely positioned to deliver high quality IT infrastructure management regionally through its IMaRC point-of-presence. The IMaRC command centre in Bangalore connects to customers over dedicated leased-line facilities, employing the Internet as back-up. The IMaRC facilities hosted at Australia, Beijing and Singapore bring our services closer to customers by providing holistic, uninterrupted service operations, especially during disaster management and recovery.
Discover how you can get highly skilled world class IT and security infrastructure support 24/7 for your organisation or business.