Contact Centre

Customer Contact

Reach your customers using the communications channels they want, balance inbound and outbound communications while cutting costs, improve agent efficiency and maximise the value of every customer.

3D Networks is the Nortel specialist across the Asia Pacific region. We understand the needs of the modern contact centre and we have extensive expertise in Customer Contact solutions. Find out how 3D Networks will help you Discover, Design, Deploy and Manage the most effective customer contact solutions.

Advanced Interactive Voice Response (IVR)

IVR solutions maximise staff productivity, freeing up an agent's time by enabling your customers to serve themselves by using voice menus and touch-tone responses.

An IVR system acts as the front door to your company, the first point of contact between you and your customer, so it has to be designed with your customers in mind. The customer first focus of 3D Networks smart suite of Customer Contact Centre solutions and services provides IVR solutions that are completely integrated with your existing communication channels.

Efficient Agent Recording

3D Networks builds efficient Agent Recording solutions and services for archiving and convenient real-time retrieval of samples, or an account of all your Contact Centre interactions with the corresponding agents.

This essential analysis tool provides quality assurance, training and call confirmation for verbal contract application. The business intelligence gained from the scrutiny of calls enables a high visibility of customer experience, enhancing the potential for increased return on the relationship.

Customer Interaction Management

Stay ahead of the competition in a customer-centric business by capturing and understanding the patterns in customer interactions. These patterns can provide valuable, often unexpected, insights into customer behaviour that no amount of standard analysis will reveal.

Cutting edge 3D Networks Customer Interaction Management (CIM) solutions and services enable you to capture your customer interactions (voice and data, e-mail and web) for later retrieval and effective analysis.